Privacy Policy
How we collect, use and protect your personal data.
Last updated:
Data controller
Three Mangos Agency ("we", "the Agency") is the controller of the personal data collected through threemangos.agency and its associated contact channels (WhatsApp, email, forms, social media).
Contact: info@threemangos.agency
What data we collect
We collect the data you voluntarily provide when you contact us, including:
- First and last name
- Email address
- Phone / WhatsApp number
- Company and role
- The content of the messages you send us (web form, WhatsApp, email, Instagram, Facebook)
- Basic technical browsing information about our site (pages visited, traffic source), collected anonymously through Umami Analytics
What we use your data for
- Answering your enquiry and assessing a possible collaboration
- Running the project if you become a client (onboarding, communication, delivery)
- Sending you information related to the service you hired
- Improving our website and our internal processes
We do not sell or share your data with third parties for advertising purposes unrelated to Three Mangos Agency.
How long we keep your data
We keep your data for as long as an active or prospective business relationship exists, and afterwards for as long as applicable tax and accounting rules require. Messages processed by the WhatsApp Business API have a technical retention period of up to 30 days on Meta infrastructure, independently of our own history in the CRM.
Your rights
Depending on your country of residence, you may have the right to access, rectify, delete or request the portability of your personal data:
- Argentina: under Law 25.326 on the Protection of Personal Data, before the Agency for Access to Public Information.
- Brazil: under the Lei Geral de Proteção de Dados (LGPD).
- United States: under the data protection rules in force in your state.
To exercise these rights, write to us at info@threemangos.agency.
Deleting your data
You can request the deletion of your personal data at any time, free of charge.
How to request it:
- Write to us at info@threemangos.agency with the subject "Data deletion".
- Include the name, email and/or phone number you used to contact us, so we can identify your records.
- If you reached us through WhatsApp, Instagram or Facebook, tell us so we also erase that conversation history.
What happens next:
- We acknowledge your request within 5 business days.
- We delete your data from our systems (CRM, internal management tools and messaging history) within 30 calendar days.
- We confirm by email once the deletion is complete.
One exception: if there was an invoiced business relationship, we may keep the minimum data that tax and accounting rules require us to retain. In that case we tell you which data is kept and for how long.
Minors
Our services are aimed at companies and professionals. We do not knowingly collect data from minors.
Changes to this policy
We may update this policy from time to time. The date of the latest update is shown above. Significant changes will be announced on this same site.
Contact
For any question about this policy or how we handle your data: info@threemangos.agency